Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. In most cases orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.
Order Shipment:
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order,
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Visit https://ussolarshop.com/track-order/ or the carrier's website.
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Enter your tracking number to view the status and estimated delivery date.
If you have questions or need assistance with tracking, feel free to follow up with us at support@ussolarshop.com
Delivery Issues:
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Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at [Customer Service Email] or [Customer Service Phone Number].
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Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:
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Verify the shipping address provided.
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Check with neighbors or building management.
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Contact us for further assistance.
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Reporting Damage:
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If your package arrives damaged: Take photos of the damaged packaging and items.
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Contact us within 7 days at support@ussolarshop.com .
No Shipping outside the USA.
Shipping Options
Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-7 days to arrive at your doorstep, after you have submitted your order. There are other options available, however.
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