Operated by Scrambler Enterprises (doing business as US Solar Shop)
Order Confirmation:
After placing your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. In most cases orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.
Order Shipment:
When your order ships, we will email you tracking information within 24 hours.
If you do not receive tracking details within six business days, please contact us at support@ussolarshop.com
Delivery Issues:
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Delayed Delivery: If your package is delayed beyond the estimated delivery window, contact us atsupport@ussolarshop.com or call +1 530-509-1442
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Lost Packages: If tracking shows “delivered” but you have not received the package:
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Verify the shipping address provided.
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Check with neighbors or building management.
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Contact us for further assistance. support@ussolarshop.com
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Reporting Damage:
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If your package arrives damaged: Take photos of the damaged packaging and items.
- Contact us within 7 days at support@ussolarshop.com .
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Shipping restrictions:
No Shipping outside the USA.
Shipping Options:
Most orders qualify for free curb-side delivery, typically arriving 5–7 business days after shipment. Additional delivery options may be available depending on product and carrier.
Legal Notice:
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE
Scrambler Enterprises (DBA: US Solar Shop) is responsible for all customer service, fulfillment, and transactions on this website.